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For festivals & ticketed events

Attendees ask at 2am. Your team is building a festival.

Your concierge answers the questions your team gets a hundred times a week, in your festival's voice, and routes the rest to a person.

Get my festival preview See the season
  • What's included in GA+?
  • Can I bring a trailer to car camping?
  • Is there a payment plan?
  • What time do gates open?
  • Can I transfer my ticket?
  • Are chairs allowed?
  • Where do I park?
  • Is there a shuttle?
  • Is there accessible camping?
  • Can I bring my own food?
  • What's the refund policy?
  • Where can I charge my phone?
  • Are kids allowed?
  • When are set times posted?
  • What should first-timers bring?
  • Is there Wi-Fi?

Through the whole season

The questions change. Your concierge keeps up.

  1. On-sale

    Tiers, payment plans, VIP. Buyers guided to the right ticket.

  2. Planning

    Camping, RV passes, shuttles and the packing list.

  3. Event week

    Gate times, arrival and what's allowed, from official info.

  4. After

    Lost and found, feedback, next year's announcements.

Brand fit

Your festival has a culture. Its guide should too.

Festival crowds spot a generic chatbot instantly. We design its name, tone and personality around your community, with clear, accurate answers underneath.

Relief for a small team

Handles the repeats. Routes the rest.

It answers
  • Ticket tiers and where to buy
  • Camping, parking, shuttles, arrival
  • What to bring and what's not allowed
  • Policies, in your approved wording
It routes to your team
  • Refunds and order problems
  • Accessibility requests
  • Artist, vendor and press inquiries
  • Complaints and anything sensitive
Also available · add-on

Festival crowds love to DM. Your concierge can answer there too.

A DM Concierge answers Instagram and Facebook messages in your festival's voice, from the same approved info, and routes the rest to your team.

Ask about DM Concierge

Festival questions

What producers ask us.

Does it connect to our ticketing platform?
It links attendees to your ticket pages and your platform's help for order changes. It doesn't access orders or payment details. If your platform offers an approved integration, we can discuss it.
How fast can you update it?
We plan updates around your calendar, including announcements and event week, and agree on the process before launch.
Can it answer our Instagram DMs?
Yes, as an add-on. A DM Concierge answers Instagram and Facebook messages in your festival's voice, from the same approved info as your website concierge. Email stays with your team.
What if it says something off-brand?
You approve its voice and knowledge before launch. We test it with real attendee questions, and spot-check conversations after launch to keep it on-brand.
Can it cover more than one event?
Yes, with separate details for each event or edition.

For your festival

Give attendees a guide before they arrive.

Share your site and your next big date, like an on-sale or lineup drop.

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