Web Concierge
When guests need answers before they inquire
- Custom branded chat
- Knowledge sheet + voice brief
- Lead capture + notifications
- Handoff rules
- Ongoing updates and spot checks
How we build
Anyone can switch on a chatbot. The work is in what it knows, how it sounds, what it refuses, when it hands off, and who keeps it right after launch.
The Loreline method
Name, tone, pacing and vocabulary in a voice brief with sample lines you approve.
Your packages, policies and FAQs in a knowledge sheet your team signs off. It answers from that, not guesses.
What it won't claim, topics it avoids, when it says "let me check," and who gets which handoff.
Tested with real questions and a few curveballs before launch. Spot-checked after launch for weak answers and drift.
Reliability & trust
Answers come from your approved knowledge. Unconfirmed dates, prices or exceptions get "let me check with the team."
You sign off voice and knowledge before launch. A one-page soft launch is an option.
Agreed triggers route conversations to a person, with details attached.
It always identifies itself as a virtual assistant.
Off-topic and tricky questions are part of pre-launch testing, so it stays on-brand and on-task.
Collects only what your team needs to follow up. Never asks for payment details. We'll show you where conversations are stored and who can see them.
After launch
New packages, dates, lineups or policies. Send it, we apply it.
We regularly sample real conversations and improve answers that could be better.
Better models and voices, adopted without a rebuild.
Choose your concierge
Every system is custom, so we quote after a short conversation. Each includes design, setup, testing and ongoing care.
When guests need answers before they inquire
When calls go unanswered
When guests browse and call
Working together
How inquiries reach you, what guests ask, where things slip. About 20 minutes.
Your real questions answered, then a clear proposal.
You share what your team knows. We draft voice, knowledge and handoff rules.
Timing mostly depends on content and approvals. We set a date together.
Updates, regular spot checks and upgrades, with a check-in after the first weeks.
The studio
Loreline is a Southern California studio. We pair voice and character design with research into how AI stays consistent and accurate over time. Every concierge is designed, tested and maintained in-house.
Next step